Delete your PasarMalam account
Request permanent deletion of your entire account and its associated personal data, including both buyer and seller modes. No app installation is required.
Request account deletion
Cannot access your account? Contact support
Send your request from your registered email address to pasahmallam@gmail.com, with the subject PasarMalam account deletion request. Include your account name and registered email.
If the button does not open an email app, send the same request from Gmail or another email service. The request is only sent when you send the email.
If you cannot access your registered email, contact the same support address for help verifying ownership. Do not send passwords, one-time codes, card details or identity documents with your initial request.
Account and data covered
Your request covers your account, login access and associated personal data, including profile and contact details, saved addresses, cart and wishlist, messages and uploaded account content. For sellers, it also covers shop and branch profiles, listings, verification documents and payout details.
Buyer and seller modes can belong to the same account. State clearly if you only want to close your shop instead of deleting your whole account.
What happens next
Online requests verify ownership through your signed-in session or account password. They are sent directly to our deletion queue; no support email is required. You can submit a request even if you have outstanding orders, refunds or payouts.
We complete account deletion and deletion of associated personal data within 30 days after verifying account ownership, except for records we are legally required to retain. Support will confirm completion by email.
Only financial records needed for tax and accounting obligations are retained for the applicable seven-year statutory period. This does not mean we keep your entire account for seven years. If another legal obligation requires specific records to be retained, support will explain which records, the reason and the applicable retention period. Retained records are restricted to those purposes and deleted when no longer required.
Requesting deletion does not itself cancel an order, issue a refund or delete an account immediately.
Uninstalling the app or signing out does not delete your account.