Buyer Policies
Payment is pending until gateway confirms it.
Escrow can hold payment until delivery/completion.
Return/refund opens after delivery and before the displayed deadline.
Evidence photos may be required for dispute review.
Seller Policies
Identity and payout bank details are required.
SSM can be uploaded later for business verification.
Listings must show accurate photos, price, condition, stock and warranty.
Payout can be approved, held, rejected or marked paid by admin.
Commission
New seller first 30 days: 3%. Basic seller after 30 days: 5%. Verified SSM seller: 4%. High-volume seller: 3% negotiated. Fixed order fee: RM0.00 during launch.